Privacy Policy

Privacy Policy

1. Introduction

Welcome to Medspartner, operated by Eudaico Health Pvt Ltd ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring compliance with global standards, including GDPR, other applicable privacy regulations, and the requirements of Shopify and our payment gateway provider.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.medspartner.com] (the "Site"). Please read this policy carefully to understand our views and practices regarding your personal data. By accessing or using our Site, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

a. Personal Information: We collect the following personal data to provide you with our services:

  • Name 
  • Contact details (email address, phone number, shipping and billing addresses)
  • Payment information (processed securely via the payment gateway)
  • Prescription or medical documents, if required
  • Patient information (if the purchaser and patient are not the same person)
  • Information about the treating physician
  • Purchase history and product preferences

b. Non-Personal Information: Automatically collected data includes:

  • Device IDs, IP addresses, browser type, operating system, and web browsing patterns
  • Cookies, referrer headers, and data identifying your web browser and version

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and deliver orders
  • To verify prescriptions and ensure compliance with applicable laws
  • To communicate with you about orders or inquiries
  • To improve our Site’s functionality and user experience
  • To process secure payments via the payment gateway and Shopify
  • To comply with legal and regulatory requirements
  • For general research and analysis to understand customer behaviour

4. Sharing of Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

  • Service Providers: With trusted third-party providers (e.g., the payment gateway, Shopify) to perform services on our behalf.
  • Legal Obligations: To comply with legal requirements, court orders, or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
  • Routine Use: To our employees for fulfilling their official duties.

5. Data Retention

Your personal information will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Prescription records and transaction details may be retained as required by law.

6. Security Measures

We implement robust security measures to protect your personal information, including:

  • Encryption of sensitive data (e.g., payment information)
  • Secure servers, firewalls, and regular security audits
  • Restricted access to personal data based on roles

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access your personal information
  • The right to update your personal data in case it is incomplete or inaccurate
  • The right to deletion or restriction (to the extent required by the laws)
  • The right to an electronic copy of your personal data (data portability)

To exercise these rights, contact us at [support@medspartner.com].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

  • Functional Cookies: Essential for website functionality, such as shopping cart and login.
  • Performance Cookies: For tracking usage and improving site performance.
  • Advertising and Social Media Cookies: For tailored advertising and social media sharing.

You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.

10. Payment Processing via the payment gateway and Shopify

Payments are securely processed through the payment gateway and Shopify, adhering to strict data security standards. Their privacy policies are available at [https://razorpay.com/privacy/] and [https://www.shopify.com/in/legal/privacy].

11. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Significant changes will be communicated via email or prominent notice on our Site.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Medspartner (c/o Eudaico Health Pvt Ltd)
E-44/3, Okhla Industrial Area, Phase II, Delhi 110020, India
Email: support@medspartner.com