Refund policy

Return and Refund Policy

Effective Date: [26th Feb 2025]

At Medspartner, we prioritize customer satisfaction while ensuring compliance with pharmaceutical regulations. Due to the nature of our products, returns and refunds are subject to the following policy:

1. No Returns Policy

  • Due to regulatory constraints, we do not accept returns of pharmaceutical products once they have been shipped.
  • This policy is in place to ensure patient safety and to comply with legal and hygiene standards.
  • If you receive a damaged or incorrect product, please refer to the Replacement Policy below.

2. Refund Eligibility Refunds will only be issued under the following circumstances:

  • If Medspartner is unable to source the ordered product.
  • If the product is damaged or incorrect upon arrival and reported within 24 hours of receipt, with valid proof (e.g., photos, unboxing video).

3. Cancellation Policy

  • Orders cannot be cancelled once the payment and order are processed.

4. Replacement Policy

  • If a product is received in a damaged or incorrect condition, a replacement request must be submitted within 24 hours of delivery.
  • Medspartner will verify the claim and arrange for a replacement if applicable. If a replacement is not possible, a refund will be issued.

5. Refund Processing Time

  • Approved refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Any transaction fees deducted by payment providers will not be reimbursed.

6. Non-Refundable Situations

  • If customs authorities seize or reject the shipment due to import restrictions.
  • If the delay in delivery is due to factors beyond our control, such as customs clearance delays, natural disasters, or logistic partner issues.
  • If the buyer refuses to accept the delivery.

7. Contact Information For any refund or replacement requests, please contact us at:

Eudaico Health Pvt Ltd
E-44/3, Okhla Industrial Area, Phase II, Delhi 110020, India
Email: support@medspartner.com

By placing an order with Medspartner, you acknowledge and agree to this Return and Refund Policy.